One-stop shop
Providing a ‘one stop shop’ facility for brokers, our products and services aim to cover your clients' principal requirements including motor accident reporting & cover, theft and write-off cover, home cover, injury compensation and replacement transport. Our motor Legal Expense policies provide support for drivers travelling within Europe (see Policy Wording for more detail), and offer a range of additional benefits to suit all broker and client needs.
In-house claims handling
Angel has the ability to capture & handle all your motor claims – providing tailored solutions for your business, removing the requirement for a broker based claims unit, but ensuring claims are managed to maximise customer service and protect income revenues.
Full sales support
With our dedicated office based support unit, we aim to provide brokers and their staff with all the support and data that they need. In addition, our brokers can access our on-line ‘BrokerLink’ system to track progress on individual claims, providing live updates for staff and customers.
Professional merchandising package
To support our brokers, we offer a full range of high quality point of sale literature and information that can be used to promote the Angel products and services both to new customers and for broker renewals.
Profitability
Through our considerable experience in the insurance and claims industry, Angel can adapt its products and services to dovetail with the brokers business. This ensures that there is no ‘one size fits all’ offering, and that the key areas of policy sales, credit hire, personal injury and customer retention revenues are maximised, adding bottom line profit to your business.
Customer satisfaction & retention
Angel prides itself on delivering the highest possible service to its brokers and
their clients. With a customer satisfaction rate of *97% and brokers endorsing
the service provided to them in a recent poll, you can be confident that Angel is
supporting your businesses claims and assisting in the retention of customers
who have used the Angel service.
(*Over 20,000 customers surveyed to end June 2008)
Cost savings
By ensuring that the right offering is in place for each of our brokers, we ensure that claims management costs are minimised and customer retention is maximised.
Dedicated account support
Through our nationally based account management team and head-office based sales support unit, we ensure that all our broker partners receive the right support through regular updates, reviews and staff training.
Flexible & efficient service for your customers
At Angel Assistance we pride ourselves on our ability to provide consistently high levels of service delivery and support to our brokers in order that your clients receive the very best in legal expenses cover. We believe that through the host of service features Angel has to offer, the benefits both to you and your clients are second to none.
